Ensuring best practice
The NCC Product Approval Scheme was introduced for all NCC manufacturing members to create a consistent application of UK and European standards and regulations, supported by independent verification of compliance.
The Approved Workshop Scheme was introduced to create a standard for regular servicing of tourers and motorhomes, based on consistency and appropriate skills.
The Caravan Registration & Identification Scheme was created to ensure all new tourers can be identified by a standard visible VIN, helping to increase security and reduce the incidence of theft.
Recognising the opportunity, and indeed the necessity, to better promote and protect members and encourage improved consumer protection, the NCC has recently been accelerating activities towards the introduction of four new self-regulatory Consumer Code schemes, each with a Code of Practice at its heart.
These are due to be launched to the public later in 2012.
The schemes outline the commitments made by members to consumers and also provide advice to consumers to ensure a smooth transaction. The core Code centres on marketing and advertising, sales advice and ordering, delivery, warranties and complaint handling. In addition, each Code covers aspects unique to its respective sector;
Find out more at www.cris.co.uk
NCC Approved Dealership - Tourer Sales scheme covers all key dealership activities relating to the sale of new and used tourers through to aftersales services.
NCC Approved Dealership - Motorhome Sales scheme covers all key dealership activities relating to the sale of new and used motorhomes through to aftersales services.
NCC Approved - Holiday Home Distributor scheme covers agents of new and pre owned Holiday Homes offering a supply, aftersales, maintenance and warranty service to Park Owners and occasionally to the public direct. In addition, there are specific commitments in relation to showgrounds, preparation of holiday homes for sale and handover of the sited holiday home to the purchaser.
NCC Approved - Holiday Park - Holiday Home Ownership scheme covers the purchase and sale of new and pre owned Holiday Homes, the licence agreement to occupy a pitch on a holiday park and the provision of warranty and maintenance services. In addition, there are specific commitments in relation to pricing information, pitch fees and other charges, changes in arrangements on a park, resale and/or removal of the Holiday Home and giving or bequeathing the Holiday Home to family members.